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Easy Returns
If you need to return your merchandise for any reason, repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation. Returned products without a letter of explanation or missing accessories may not be accepted. A return label is included in the package. Simply attach the label to the outside of your package and send it to our warehouse via UPS or insured parcel post.
Unwanted merchandise may be returned within 30 days from the date of shipment. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded.
Defective merchandise will be exchanged for same or similar products if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise.
Supplies and consumable merchandise will not be accepted for return if the packaging has been opened. Return shipping cost is the responsibility of the customer.
Please send all returns to:
Attn: Returns Department
20 Constitution Blvd. South
Shelton, CT 06484
Our goal is to process your return promptly. Upon receipt of your package, the return process is normally completed within 7-10 calendar days.
